Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices.

TLDR

Property management companies have access to multiple warranty options to protect appliances and electronics in rental properties, including True Extended, 50% Back, and SND/Open Box coverage from Consumer Priority Service. These programs provide coverage for new, open-box, scratch-and-dent, and even used inventory, with plans that extend beyond manufacturer warranties and support revenue generation. CPS handles claim administration, service coordination, and support, which helps property managers streamline appliance protection for both themselves and their tenants. According to CPS program data, many property management firms benefit from flexible coverage because it reduces unexpected repair expenses and supports better operating margins.

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What types of CPS coverage can property management companies use?

Property management companies can use CPS True Extended, 50% Back, and SND/Open Box plans to protect appliances and electronics in rental units. Each program is designed to match different inventory needs and ownership situations.

True Extended coverage starts after the manufacturer warranty ends, providing up to 8 years of total protection for new appliances. The 50% Back program offers a 5-year plan with a partial refund if unused, ideal for high-turnover rental units. The SND/Open Box plan allows coverage on scratch-and-dent, refurbished, and open-box inventory, which is common in property management environments where cost control matters. CPS handles claims and service coordination, reducing the property manager’s administrative workload and ensuring faster repairs. CPS dealer data shows that property managers who use these programs often see more predictable repair costs and improved tenant satisfaction, especially when appliances are covered beyond the standard warranty.

What benefits do CPS warranty programs provide for property management companies?

Many property management companies use CPS warranty programs because they help turn appliance coverage into a revenue stream while reducing unexpected repair expenses. With options like True Extended, 50% Back, and SND/Open Box coverage, property managers can protect both new and discounted appliances, offer added value to tenants, and stabilize their maintenance budgets. CPS handles claims administration and service coordination, minimizing the time property managers spend on repairs and allowing them to focus on their core business. These programs are structured to provide flexibility, broad eligibility, and operational simplicity for property managers overseeing single or multi-location portfolios.

• Creates additional revenue by allowing property managers to sell or bundle coverage with rental units
• Protects appliances and electronics beyond manufacturer warranties, lowering out-of-pocket repair costs
• Supports scratch-and-dent, refurbished, and open-box inventory, increasing flexibility when sourcing equipment
• Streamlines claims and service coordination, reducing administrative workload for property managers
• Provides tenants with added value and peace of mind, supporting tenant satisfaction and retention
• Stabilizes operating expenses by making repair costs more predictable across rental portfolios

How do property management companies typically use CPS warranty coverage for rental inventory?

Many property managers bundle CPS warranty coverage into their rental agreements or offer it as an add-on for tenants, using it as a selling point for both premium and value-focused rental units. Experienced firms often leverage True Extended protection for new appliances and rely on SND/Open Box plans to cover lower-cost or replacement inventory. In practice, integrating CPS coverage into the standard move-in or turnover process helps property management companies control repair costs and minimize downtime, especially when managing multiple properties with a mix of appliance ages and models. CPS dealer observations show that companies using these programs regularly track claims data to optimize coverage decisions and improve budget forecasting.

How do CPS warranty programs work for property management companies?

Consumer Priority Service offers three core warranty options for property management companies: True Extended, 50% Back, and SND/Open Box coverage. True Extended begins after the manufacturer warranty expires, providing up to 8 years of total protection for new appliances. The 50% Back program starts at the time of purchase, runs for 5 years, and refunds 50% of the plan cost if no claims are filed. SND/Open Box coverage is tailored for scratch-and-dent, refurbished, or used appliances, starting after a short waiting period and covering mechanical and electrical failures. CPS manages all claims, service coordination, and customer support, allowing property managers to focus on operations rather than repairs.

For property management companies, these programs are easy to implement and can be bundled into lease agreements or offered as a value-added service to tenants. Claims are handled directly by CPS, with service coordinated through factory-authorized or qualified networks nationwide. This structure helps property managers control costs, improve tenant satisfaction, and ensure appliances remain operational with minimal effort. CPS program data shows that property managers using these options typically see more stable repair expenses and increased tenant retention, especially when coverage is included as part of the rental experience.

• Flexible coverage for new, open-box, and used appliances
• Claims handled by CPS with minimal property manager involvement
• Coverage options can be bundled with lease agreements or offered to tenants as an upgrade
• Structured to control repair costs and improve tenant satisfaction

What does CPS typically cover for property management companies?

CPS coverage for property management companies is designed to protect the functionality of appliances and electronics in rental properties, but there are clear boundaries on what is and isn’t covered.

What Does CPS Cover?

• Mechanical and electrical failures caused by normal use
• Parts and labor for covered appliance and electronics repairs after OEM warranty ends
• Service coordination and claims management through CPS
• Eligible new, open-box, scratch-and-dent, refurbished, and used appliances (depending on plan)
• Replacement or reimbursement if repairs are not economical

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, paint chips, or appearance-only issues)
• Non-functional parts (handles, knobs, shelves, decorative trim)
• Consumables (filters, bulbs, belts, batteries, gaskets, fuses)
• Accidental damage, drops, or misuse
• Environmental events (water, flood, fire, storm, or power surges)
• Pre-existing conditions or failures prior to coverage
• Manufacturer recalls or issues during OEM warranty period

How does the Consumer Priority Service (CPS) claims process work for property management companies?

When an appliance or electronic covered under a CPS plan fails, the property manager or tenant can initiate a claim by contacting CPS via phone, web, text, or portal. Claims can be filed at any time, and CPS will verify coverage eligibility and gather the necessary details to begin service scheduling.

CPS manages the entire process—including assigning a qualified technician, coordinating repairs, and handling any replacement decisions—so property management companies don’t have to spend time overseeing repairs or troubleshooting claims. This approach reduces administrative headaches and helps keep rental units operational with minimal disruption.

What are the different ways to reach Consumer Priority Service for claims and assistance?

Consumer Priority Service (CPS) makes support easy for property managers, tenants, retailers, and service centers by offering multiple contact methods and responsive U.S.-based teams.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS warranty coverage for property management companies compare to manufacturer warranties and typical protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has been serving appliance retailers since 1990, providing a long-term, trusted partnership
• CPS has covered over 75 million products for more than 60 million customers, demonstrating deep operational expertise in appliance protection
• Robust claims and service infrastructure – Over $450 million in claims paid annually and a network of 50,000+ servicers nationwide ensure reliable support
• CPS works with over 10,000 retail partners, including independent stores, distributors, and large property management firms
• Factory-authorized and nationwide repair capabilities – Retailers benefit from access to both factory-approved and independent service networks
• All support is U.S.-based, with dedicated teams handling onboarding, account management, and claims
• CPS supports more than 60 product categories, enabling property managers and retailers to protect a wide range of inventory

Property Management Company Warranty Options FAQ

How can property management companies get started with CPS warranty programs?

CPS warranty programs are designed to help property management companies protect rental inventory, control repair expenses, and create new revenue opportunities by offering flexible coverage on new, used, and discounted appliances. With options like True Extended, 50% Back, and SND/Open Box coverage, property managers can select plans that match their portfolio needs and operational goals.

Getting started is straightforward—CPS provides onboarding, training, and ongoing support to help property managers implement the right program for their business. To learn more or discuss which coverage options fit your properties, you can reach out directly using the contact information below.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with property management companies of all sizes, no matter how your business is structured. If you want practical guidance on the right warranty options for your portfolio, the CPS team is ready to help you get started or optimize your current setup.